News

Cold callers must display CLI

Friday 20 May 2016 News TPS Services

CLI stands for “Caller Line Identification”, in other words your phone number.Whether you feel that showing your CLI when you’re making calls is a good or a bad thing, the fact is that the decision has been made and legislation is on its way to force companies making calls to show a valid CLI or else face the wrath of OFCOM and the Information Commissioners Office (ICO).The Department of Culture Media and Sport recently published its consultation on requiring companie...

Amber UPVC Fabrications fined £50,000 by ICO for cold calling

Wednesday 22 July 2015 News TPS Services

The ICO makes its point very clear... The ICO said that due to the nature of the business of Amber Windows and the fact that it relied heavily on telemarketing, and the fact that the issue of unsolicited calls was widely publicised by the press as being a problem, it is reasonable to suppose that they should have been aware of their responsibilities in this area and aware that there was a high risk of contravention.The ICO also said that it was a necessary step for a business ...

Direct Assist Ltd fined £80,000 for TPS Breaches

Sunday 12 April 2015 News TPS Services

Direct Assist Ltd (a personal injury claims company) has been fined £80,000 by the ICO for making direct marketing calls to people without their consent.Between January 2013 and July 2014, the Telephone Preference Service (TPS) together with the ICO received 801 complaints about the company which offered access to solicitors for personal injury insurance claims.Every complaint received came from someone who was registered with the Telephone Preference Service (TPS).One complainant who was...

PLT Anti-Marketing Ltd charges to 'block calls' still trading, despite government attempts to close it down.

Friday 27 March 2015 News TPS Services

Attempts to close down PLT Anti-Marketing Ltd, which charges £4 a month to stop junk mail and block unwanted calls, is still caught up in a legal wrangle with the UK Government. PLT Anti Marketing wants to be allowed to tell customers that it uses the free services (TPS and MPS) to block unwanted mail and calls – but not that the services are available for free. It wants to be able to continue deceiving consumers into paying for a service that is not only...

ICO gears up for aggressive fine campaign in 2015 - Part 2

Friday 21 November 2014 News TPS Services

Introduction In Part 1 we made you aware of the impending changes to the way in which fines for breaching TPS regulations were going to operate. Now we cover the kind of action that the ICO can take against your business if you fail to operate proper call screening procedures. The problem Where a consumer feels that they have received an unwanted marketing call, they can register their concern with the ICO by phone or online. The ICO has a dedicated team that c...

ICO gears up for aggressive fine campaign in 2015 - Part 1

Wednesday 19 November 2014 News TPS Services

The ICO is seeking to lower the legal threshold at which it can issue a fine to organisations contravening the TPS and Privacy and Electronic Communications Regulations (PECR). This will cover direct marketing calls (live and automated), SMS text messages as well as fax messages and marketing emails.The Department for Culture, Media and Sport (DCMS) is leading the consultation as it has ownership of the PECR, whilst the ICO has enforcement responsibility and the Ministr...

EMC Advisory Services Limited fined £70,000 for breaching TPS

Monday 27 October 2014 News TPS Services

The Information Commissioner’s Office (ICO) has issued a £70,000 fine to EMC Advisory Services Limited, a Devon based marketing firm, for making calls to people registered on the Telephone Preference Services (TPS).The company was responsible for 630 complaints to the ICO and the TPS between 1st March 2013 and 28th February 2014. So to be clear, that’s only 52 complaints per month which probably equates to a tiny fraction of the calls made by the company, ...

Reactiv Media fined £50,000 for breaching the TPS rules

Tuesday 12 August 2014 News TPS Services

The Information Commissioner’s Office (ICO) has served digital marketing company Reactiv Media Limited with a £50,000 fine after an investigation discovered they had made unsolicited marketing calls to people who had registered with the Telephone Preference Service (TPS).Between the period November 2012 and December 2013 the TPS received 481 complaints from individuals who had received unsolicited calls from Reactiv Media Limited despite being registered with the TPS. The IC...

Just how effective is theTelephone Preference Service (TPS)?

Sunday 27 July 2014 News TPS Services

Regardless of what people claim, signing up to the Telephone Preference Service does reduce the number of unsolicited live marketing or sales calls consumers receive by around one third and that's according to a recent report released by OFCOM.The TPS is a free service for consumers enabling them to opt-out of receiving unsolicited live sales or marketing calls. Organisations are not supposed to make calls to consumers or companies who have signed up to the TPS register, unless they have g...

Lord Faulks QC announces large fines faced by rogue claims firms bombarding people with nuisance calls.

Sunday 29 June 2014 News TPS Services

Plans to increase the level of fines levied on firms that make nuisance calls have been given the go-ahead by the government.Companies could face fines of up to 20% of their annual turnover for gathering information by the use of unsolicited calls and texts.Fines could also apply to those companies making spurious claims or using misleading marketing.The new rules are expected to come into force lat...

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